We aim to provide boutique owners and fashion retailers with a smooth and reliable shopping experience. If you encounter any issues, our team is ready to assist promptly.

🛍 Our Commitment

At Apperloth Wholesale, all products are carefully inspected prior to shipment. Customer satisfaction is always our priority. If you receive a defective or incorrect item, or if you have concerns about your order, we will assist you as quickly as possible.

Contact: service@apperloth.com.cn

📦 1. Order Cancellation

• Orders can be canceled before shipment only. Shipped orders cannot be canceled.
• Email your request to service@apperloth.com.cn with your order number and reason.
• Cancellations are processed within 1–2 business days.
• No handling fees are charged for approved cancellations.

🛠 2. If You Receive a Defective or Incorrect Item

Please follow the steps below:

1. Contact us within 3 days of receiving the goods.
2. Provide clear photos or videos showing the defect.
3. Once confirmed (1–3 business days), we will issue a refund to your original payment method or Apperloth balance.
4. Defective items do not need to be returned.

🔄 3. Returns for Non-Quality Issues

• Returns must be requested within 3 days after receipt.
• Buyer is responsible for return & reshipping fees.
• Items must be returned in original condition:
  • Unworn, unwashed, undamaged
  • With original tags & packaging
  • Full sets must be returned together
• Items marked as non-returnable or complimentary items cannot be returned.

🚫 4. Items Not Eligible for Return

• Worn, washed, stained, altered, or damaged items
• Items without tags or original packaging
• Swimwear / lingerie with removed hygiene seal
• Clearance items, custom items, or gifts

💰 5. Refund Processing

• Refunds are processed within 7 business days after confirmation.
• Refund method:
  • Original payment method
  • Apperloth balance account
• Credit/debit card refunds may require an additional 3–7 days.
• Shipping & insurance fees are non-refundable.

📍 6. Return Address & Important Notes

• Do NOT return goods to the package sender address.
• Please contact our sales team for the correct warehouse return address.
• We are not responsible for non-Apperloth items included in return packages.

📦 7. Lost / Missing / Wrong Items

• Must be reported within 3 days of receiving the package.
• Please attach unboxing photos or videos as evidence.
• If confirmed, refund will be arranged without requiring a return.
• Processing time: 3–5 business days.

⏳ 8. Time Frame Summary

Order Cancellation	Before shipment
Return/Exchange	Within 3 days of receipt
Defective/Wrong Item Report	Within 3 days of receipt

For further support, please contact our team at
service@apperloth.com.cn