Return & Refund Policy

Our Commitment

At Apperloth Wholesale, all products are carefully inspected prior to shipment. Customer satisfaction is always our priority. If you receive a defective or incorrect item, or if you have concerns about your order, we will assist you as quickly as possible.

Contact: service@apperloth.com.cn

1. Order Cancellation

• Orders can be canceled before shipment only. Shipped orders cannot be canceled.
• Email your request to service@apperloth.com.cn with your order number and reason.
• Cancellations are processed within 1–2 business days.
• No handling fees are charged for approved cancellations.

2. If You Receive a Defective or Incorrect Item

Please follow the steps below:

1. Contact us within 3 days of receiving the goods.
2. Provide clear photos or videos showing the defect. If the submitted evidence is insufficient to verify the issue, the item may be required to be returned before a refund or exchange can be processed.
3. Once confirmed (1–3 business days), we will issue a refund to your original payment method or Apperloth balance.
4. Defective items do not need to be returned.

3. Returns for Non-Quality Issues

• Returns must be requested within 3 days after receipt.
• Buyer is responsible for return & reshipping fees.
• Items must be returned in original condition:
  • Unworn, unwashed, undamaged
  • With original tags & packaging
  • Full sets must be returned together
• Items marked as non-returnable or complimentary items cannot be returned.

4. Items Not Eligible for Return

• Worn, washed, stained, altered, or damaged items
• Items without tags or original packaging
• Swimwear / lingerie with removed hygiene seal
• Clearance items, custom items, or gifts

5. Refund Processing

• Refunds are processed within 7 business days after confirmation.
• Refund methods:
  • Original payment method
  • Apperloth balance account
• Credit/debit card refunds may require an additional 3–7 days.
• Shipping & insurance fees are non-refundable.

6. Return Address & Important Notes

• Do NOT return goods to the package sender address.
• Please contact our sales team for the correct warehouse return address.
• We are not responsible for non-Apperloth items included in return packages.

7. Lost / Missing / Wrong Items

• Must be reported within 3 days of receiving the package.
• Please attach unboxing photos or videos as evidence.
• If confirmed, refund will be arranged without requiring a return.
• Processing time: 3–5 business days.

8. Time Frame Summary

For further support please contact
service@apperloth.com.cn