Answers to the most common questions from our wholesale partners.
Q: What makes Apperloth different from other suppliers?
A: Apperloth is a professional wholesale brand recognized as a Best Seller on SHEIN. Our collections are trend-driven, designed in-house, and trusted by thousands of global retailers.
Q: Are all products designed by Apperloth?
A: Yes. Every piece is designed by our own creative studio to ensure original style, consistent quality, and perfect fit for boutique customers.
Q: Do you update styles regularly?
A: Absolutely. We release new arrivals every week to help retailers stay on top of current fashion trends.
Q: Is your size chart true to size?
A: Each garment follows standardized measurements tested on real models to ensure sizing accuracy.
Q: Is there a minimum order quantity?
A: MOQ required. You can mix any styles or quantities, ideal for small or new boutiques.
Q: How do I place an order?
A: Simply register a wholesale account, browse the collections, and add items to your cart. Checkout is quick and secure.
Q: Do you offer bulk order discounts?
A: Yes. Tiered wholesale discounts are automatically applied to large orders, and we also provide extra perks for loyal buyers.
Q: What payment options are available?
A: We accept major credit cards, PayPal, and bank transfers for verified buyers.
Q: Where do you ship from?
A: Orders are shipped from both our main China warehouse and our U.S. warehouse for faster delivery and replenishment.
Q: How long does delivery take?
A: U.S. orders typically arrive within 3–7 business days. Global shipping averages 7–15 days depending on destination.
Q: Do you provide tracking information?
A: Yes, tracking details will be emailed once your package has shipped.
Q: Can I choose express shipping?
A: Express shipping options are available upon request for urgent restock or time-sensitive orders.
Q: What is your return policy?
At Apperloth, we strive to provide high-quality products and reliable service to all our wholesale partners.
If you experience any issues with your order, we are here to assist you.
1. Return Eligibility
We accept returns for the following situations:
- Items with manufacturing defects
- Incorrect items received
- Damaged items caused during transit
To process a return request, please contact us within 3 days of receiving your package and provide:
- Your order number
- Clear photo or video proof of the issue
Once verified, refunds for defective or incorrect items will be issued
without requiring a return. Our team will process the case within 1–3 business days.
For more detailed information, please refer to our
return-refund-policy
.
2. Non-Returnable Items
Due to the wholesale nature of our business, we cannot accept returns for:
- Items worn, washed, or altered
- Items without original tags or packaging
- Non-quality related reasons requested after 3 days of receipt
- Swimwear, lingerie, or close-fitting items with opened hygiene seals
- Gift items or complimentary items
3. Refund / Compensation Method
Once a claim is approved, we will provide one of the following options:
- Refund to your original payment method
- Refund to your Apperloth balance account
- No-return refund for verified defective items
Refunds are processed within 7 business days after confirmation.
Credit/debit card refunds may require an additional 3–7 business days depending on your bank.
Q: Who covers return shipping costs?
A:
If the issue is caused by Apperloth (e.g., wrong item, damaged item, or manufacturing defect),
we will cover the return shipping cost or offer a no-return refund.
For non-quality issues or buyer-initiated returns, the buyer is responsible for both the return shipping cost
and any reshipment fees.
Q: How long do refunds take?
A:
Refunds are processed within 7 business days after we confirm your case.
Refunds to credit/debit cards may require an additional 3–7 business days,
depending on your bank’s processing time.
Q: Do you support dropshipping?
A: Yes. We provide white-label dropshipping service — all parcels are shipped without supplier info or logo, allowing you to build your own brand.
Q: Can you add custom packaging or tags?
A: Yes, for bulk partners we offer private labeling and custom packaging options upon request.
Q: Do you handle returns for dropship orders?
A: Yes. We can assist with returns or exchanges directly from your customer — making your dropshipping process seamless.
